2025 Website Terms and Conditions for PepperGreen Estate

  1. Introduction

Welcome to PepperGreen Estate’s website. By accessing and using this website, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, please refrain from using our website.

  1. Age Requirement

As a responsible producer and retailer of alcoholic beverages, PepperGreen Estate requires that all visitors to this website be at least 18 years of age. By using this website, you confirm that you are 18 years or older. It is an offence to sell or supply liquor to a person under the age of 18 years, or for a person under the age of 18 years to purchase or attempt to purchase liquor.

  1. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of PepperGreen Estate or its content suppliers and is protected by Australian and international copyright laws. Unauthorised use of any content from this website is prohibited.

  1. Product Availability and Pricing

All products and services offered on this website are subject to availability. We reserve the right to limit quantities or discontinue any product at any time without notice. Prices for our products are subject to change without notice. We are not liable for any modification, price change, suspension, or discontinuance of any product or service.

  1. Ordering and Payment

By placing an order on our website, you agree to provide current, complete, and accurate purchase and account information. We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

  1. Digital and printed Gift Card payments

Gift cards, whether digital or printed, are valid for use on our website and in venue.

  • Gift cards must be redeemed in full in a single transaction.
  • If presenting a printed gift card in venue:
    • Balances over $50 will be transferred to a replacement printed gift card.
    • Balances under $50 must be used on the day. You will be advised of the remaining balance and invited to select items to the value.
    • If you choose not to redeem the remaining balance under $50, the amount will be forfeited on the day of presentation.

Gift cards are not redeemable for cash and cannot be replaced if lost or stolen.

  1. Shipping and Delivery

PepperGreen Estate will arrange delivery of your order to the address you provide. Delivery times may vary depending on your location and other factors. We are not responsible for any delays in delivery once the order has been dispatched. Risk and title in the goods pass to you upon delivery.

  1. Returns and Refunds

If you receive a product that is faulty or not as described, please contact us within 7 days of receipt to arrange for a return or exchange. We do not offer refunds for change of mind. Please refer to our Returns Policy for more information.

  1. Booking Terms for Tasting Room

PepperGreen Estate accepts bookings for our Tasting Room in Berrima through our website and via email to bookings@peppergreenestate.com.au.

Pre-Authorisation Policy

To secure your booking, a pre-authorisation may be placed on your nominated payment method prior to your visit. A pre-authorisation is not a charge, but a temporary hold of funds to confirm the validity of your card and secure your reservation. No funds are taken at this stage, and the amount will not be debited from your account unless charges apply due to late cancellation or no-show, as outlined below.

Cancellation Policy

We understand that plans can change. You may cancel your booking at any time. If you cancel your booking more than 48 hours in advance of your scheduled time slot, no charges will be applied. However, if you cancel with less than 48 hours’ notice or fail to attend your booking or are more than 15 minutes late to your booking, we reserve the right to charge your account using the pre-authorised payment method.

No-Show Policy

If you do not attend your scheduled booking without prior notice, this will be considered a no-show. In this case, we reserve the right to charge your account using the pre-authorised payment method. This charge is applied in accordance with our booking terms and reflects the loss of opportunity to accommodate other guests.

  1. Booking Terms for Experiences

For terms and conditions related to bookings for experiences at PepperGreen Estate, please refer to our booking platform’s terms at https://peppergreenestate.rezdy.com/terms.

  1. Limitation of Liability

To the fullest extent permitted by law, PepperGreen Estate excludes all liability for any loss or damage of any kind arising out of or in connection with the use of this website or the purchase of any products or services from this website.

  1. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.

  1. Changes to Terms and Conditions

We reserve the right to update, change, or replace any part of these terms and conditions at our discretion. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

  1. Contact Information

For any questions about these terms and conditions, please contact us at:

PepperGreen Estate
13 Market Place, Berrima, NSW, 2577

PH: 02 4877 1070

Email: bookings@peppergreenestate.com.au